ServiceDesk Plus | Cloud
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Manage your requests tasks and approvals—regardless of whether you
are on the floor or on the move.
With a suite of intuitive ticketing capabilities real-time dashboards and an AI-powered voice assistant you can enhance service delivery not only in IT but across HR finance facilities and beyond.
Discover the key features that can transform your service experience
Multiple instance management: Switch effortlessly between service desk instances and access different modules.
Request management: Create edit and manage incident and service requests with ease.
Advanced filtering and search: Quickly filter and search for requests by type ID subject or name ensuring you find what you need without hassle.
Request details: Access comprehensive request details including conversations history and resolutions. Add notes and upload attachments directly to requests enriching context and collaboration.
Task management: Create edit and manage tasks across all modules. Filter and search tasks track work logs and delete tasks as needed.
Approval management: View and manage approvals for requests changes releases and purchase orders.
Real-time notifications: Stay informed about service desk activities and request updates with timely push notifications.
Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics including pending requests and daily due requests to stay ahead of your tasks.
Asset management: Add view and manage your organization’s assets by scanning barcodes or QR codes. Track asset details raise requests related to assets and modify asset information on the go.
Knowledge base access: Find solutions in your help desk knowledge base to resolve issues faster.
AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
If you haven't installed ServiceDesk Plus yet go ahead and try out the fully featured 30-day free trial at mnge.it/try-ITSM-now.
Note: This is not a stand-alone application. To log in your organization must have an account with ServiceDesk Plus.
With a suite of intuitive ticketing capabilities real-time dashboards and an AI-powered voice assistant you can enhance service delivery not only in IT but across HR finance facilities and beyond.
Discover the key features that can transform your service experience
Multiple instance management: Switch effortlessly between service desk instances and access different modules.
Request management: Create edit and manage incident and service requests with ease.
Advanced filtering and search: Quickly filter and search for requests by type ID subject or name ensuring you find what you need without hassle.
Request details: Access comprehensive request details including conversations history and resolutions. Add notes and upload attachments directly to requests enriching context and collaboration.
Task management: Create edit and manage tasks across all modules. Filter and search tasks track work logs and delete tasks as needed.
Approval management: View and manage approvals for requests changes releases and purchase orders.
Real-time notifications: Stay informed about service desk activities and request updates with timely push notifications.
Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics including pending requests and daily due requests to stay ahead of your tasks.
Asset management: Add view and manage your organization’s assets by scanning barcodes or QR codes. Track asset details raise requests related to assets and modify asset information on the go.
Knowledge base access: Find solutions in your help desk knowledge base to resolve issues faster.
AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
If you haven't installed ServiceDesk Plus yet go ahead and try out the fully featured 30-day free trial at mnge.it/try-ITSM-now.
Note: This is not a stand-alone application. To log in your organization must have an account with ServiceDesk Plus.
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ServiceDesk Plus | Cloud / What's New in vUnknown
- Enhanced template selection in the Request module to support
nested (hierarchical) service categories.
- Enhanced the Service Category field on the Add Request page with an updated service category selection flow.
- Streamline service request approvals: Technicians can now manage approval levels, add/remove approvers in bulk, and send notifications directly from the Approvals page.
- Enhanced the Service Category field on the Add Request page with an updated service category selection flow.
- Streamline service request approvals: Technicians can now manage approval levels, add/remove approvers in bulk, and send notifications directly from the Approvals page.
